17 December 2013
TOYOTA LAUNCHES SMARTPHONE SERVICE APP
Toyota Material Handling Australia has launched a smartphone service application to enable faster and easier logging of service requests.
An android version will also be available for non i-Phone users.
The TMHA Service iPhone app directs service requests by email straight to the national service manager and TMHA marketing department, for redirection and action by the nearest branch.
Customers can even include a photograph of the unit or item that requires service.
TMHA general manager, service, Stephen Barnes, said customers will appreciate being able to log service breakdowns on their mobile telephone touch screen.
"Customers can log faults by brand, type of forklift used and type of fault," he said.
"This means the service technician will arrive at the customer's premises forearmed with this information and be better equipped to diagnose and fix the problem.
"TMHA sees this app providing quicker logging of service requests and further raising Toyota's industry-leading customer service standards."
The TMHA Service iPhone app is easy to set up and use, beginning with a one-page customer profile registration.
Once registered, users follow a straightforward procedure to log a service with four sections - forklift information, service required, request details and upload photo (if required).
There is an additional screen that provides the nearest service centre, according to the customer's postcode, and a button for TMHA's after-hours telephone number.
An "about" page provides generic information for TMHA users.
Each of the four sections is contained on one page and has easy to use menus.
The request details page has drop boxes for brand, unit number, fleet number and a general screen for comments.
TMHA has a national network of 15 company-owned service centres and more than 270 mobile service vans.
It has set the Australian benchmark in service technician training for the last three decades.
Notes to Editors:
Toyota Material Handling Australia (TMHA) is the Australian subsidiary of TICO. It distributes the TICO leading material handling brands of Toyota Industrial Equipment, BT Lift Trucks and Raymond Forklifts, along with the its range of Huski skid steer loaders. TMHA provides world-leading materials handling products and services to customers across Australia.
Within Australia, almost 50,000 Toyota Industrial Equipment forklifts have been sold, and the brand has been the Australian counter-balance forklift market leader since 1987. Toyota's selection of internal-combustion and battery electric counter-balance forklifts range from 0.9 tonnes right up to a massive 24.0 tonnes.
BT is the world's largest producer of Warehouse Trucks. It has been one of the world's leading warehouse forklift brands for over 50 years, with a range of products committed to increasing productivity and reducing materials handling costs.
The Raymond Corporation is the leading North American provider of Warehouse materials handling solutions that improve space utilisation and productivity, with lower cost of operation and greater ease of use.
Toyota Material Handling Australia's new smartphone service application enables faster and easier logging of service requests.