Lexus has enhanced its renowned Encore Owner Benefits program, combining capped-price servicing with award-winning Lexus care that anticipates customer needs.
The addition of capped-price servicing delivers pricing transparency for owners while retaining Lexus Encore hallmarks - including complimentary pick-up and return of the vehicle from home or work, a loan car, and exterior wash and interior vacuum.
Capped-price servicing is offered on all new Lexus deliveries from January 1, 2020, requiring no up-front "service plan" charge, and delivering the flexibility to individually select each service over three years for the same price at any dealership nationwide.
For each of the first three annual/15,000km standard logbook services the Lexus CT, UX, IS, NX, ES, GS and RC are priced at $495, while the RX, RC F, GS F, LC and LS cost $595.
For the Lexus LX, each of the first six bi-annual/10,000km standard logbook services - required due to the additional componentry and heavy-duty usage of the flagship luxury four-wheel drive - costs $495.
Lexus Encore will in 2020 include a greater number of dining, hotel partnership and luxury lifestyle experience offers exclusive to owners of new Lexus vehicles across the three-year Lexus Encore membership.
A new Lexus certified pre-owned program will also include a one-year Lexus Encore membership with applicable pre-owned Lexus vehicles purchased at a Lexus dealership (excluding capped-price servicing for vehicles outside original three-year membership period).
Vehicles in the Lexus certified pre-owned program must be no older than eight years/120,000km, each vehicle must include a complete service history at a Lexus dealership, and is subject to a 120-point vehicle check including full history check.
Lexus Chief Executive Scott Thompson said the Encore Owner Benefits program will be expanded throughout 2020, ensuring that Lexus delivers a new standard as the leader in luxury experience for a greater number of owners.
"Lexus owners have given us both their unwavering loyalty and outstanding feedback about Lexus ownership, and our aim this year is to give back with more amazing experiences than ever before," Mr Thompson.
"Lexus understands there is no greater privilege for its owners than time, so whether it be the ease of servicing, or the enjoyment of track days, dining nights and getaways, Lexus Encore will speed up or slow down time for our owners."
A new Lexus app will debut in April, 2020, permitting Encore members to access events and offers in real time and book via the smartphone app at their leisure.
Lexus Encore will use the luxury of time as its focus for 2020, enhancing Lexus' position as a leading luxury lifestyle brand.
Encore Members are invited to indulge in some of Australia's most exclusive hotels thanks to an evolving list of hotel partners around the country.
Most recently, this includes Emirates One&Only Wolgan Valley, the ultra-luxury resort located in the Greater Blue Mountains World Heritage-listed region. Lexus Encore members can access special offers, a welcome regional wine upon arrival, a Signature Wildlife and Sundowners tour for two, and late check-out.
An enhanced array of events including top-tier dinners, golf days, drive days and tailored experiences are designed to ensure owners have the time to savour the best of the Lexus luxury lifestyle, and to connect with other owners.
For the first time this will further include luxury wellness experiences.
The debut experience, in February, includes a two-night stay at Jackalope hotel on Victoria's Mornington Peninsula, incorporating yoga, meditation and spa sessions - plus access to one of the hotel's Lexus vehicles to tour the local area.
Encore Members are entitled to:
- Capped Price Servicing (excluding Lexus certified-pre owned vehicles outside original three-year membership period).
- A service loan car delivered to your door.
- Access to Lexus DriveCare, our 24/7 roadside assist program.
- Invitations to exclusive events, dinners and drive days.
- Additional benefits with our partner luxury hotels.
* For T&Cs and details of inclusions refer to your Lexus DriveCare wallet, speak to your Lexus dealer or see lexus.com.au/owners/benefits.
For more information, please contact:
Lexus Australia public relations
M: +61 466 612 742